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Refund Policy

Last updated: June 19, 2023

Thank you for opting for services at ClassEra website and ClassEra Android application!

If for any reason You are not completely satisfied with a Tutor or a Third-Party(Parent) We invite You to review our policy on refunds.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund Policy:

  • Application means the software program provided by the Company downloaded by You on any electronic device, named ClassEra

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to ClassEra, Salt Lake, Bidhannagar, Kolkata - 700091.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Application or the Website or both.

  • Website refers to ClassEra, accessible from https://classera.co.in/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Service within 14 days by giving proper reasons for doing so.

The deadline for cancelling an Order is 14 days from the date on which You started receiving the service or on which a third party(tutor) we have appointed, you take possession of the task / service delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the request of cancellation. We will use the same means of payment as You used for the Order of services, and You will not incur any fees for such reimbursement.

Conditions for Refunds

In order for you as a customer to be eligible for a refund, please make sure that:

  • The services were purchased in the last 14 days

The following states that the refund cannot be initiated:

  • The service provided by us was flawless if proved.
  • ClassEra does not acknowledge any payments made directly to the tutor without our consent/approval/authorization.
  • The Tutor (if) dealt with the third-party without acknowledgement of ClassEra causes violation of T&C of ClassEra.
  • Taking payment from the THIRD-PARTY directly without ClassEra's approval / consent / authorization.
  • For the Violation of terms of services, agreements making the contract NULL and VOID.

We reserve the right to refuse returns of any kind that does not meet the above return conditions in our sole discretion.

Only regularly priced Orders may be refunded. Unfortunately, Customized Orders on discounted price cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Partial Refunds

The Customer may get partial refunds if services provided by ClassEra remain incomplete. Or the Third-Party(Tutor) appointed didn't complete his/her tenure due to uncertain circumstances.

The Customer must Acknowledge ClassEra Terms & Conditions.

We cannot be held responsible for incomplete tenure by the Tutor. Therefore, We will try to compensate the Customer by providing a substitute teacher at the same rate as the previous one or by paying partial refund.

Extra Classes

Extra classes are charged different from regular ones, thereby the Customer has to pay for all Extra classes. If not paid, refuse to pay, the services for the particular customer will be suspended until dues are cleared.

If the Customer deals with the third-party under the table, they will be barred from ClassEra services forever.

Contact Us

If you have any questions about our Refunds Policy, please contact us: